Queuing and queue management system

One of the most important issues in centers that provide services to people is the issue of setting up a suitable queue management system for clients. This includes the cycle of making an appointment (in person, by phone or online), visiting the center, registering, going through the expected steps and waiting, receiving services, going to the reception to make an appointment again (if needed) and repeating the cycle. . The more easily and orderly this cycle is done, the more satisfied the clients and the center’s staff will be during the attendance period, and it will also increase the possibility of repeat visits and the retention of the clients until the end of the period. Other advantages of the queuing and queue management system include the following:

Advantages of the queue system for customers:
• Reduce waiting time
• peace of mind
• Better experience
Advantages of the appointment system for centers and service providers:
• Save time and money
• Controlling the incoming flow and preventing crowding of people in the center
• Matching the service request with the competence of the employees
• Improve operational and staff productivity
• Reducing work pressure on employees
KooshanTech company has designed and implemented a unique queuing and queue management system, which allows the clients to complete all the steps with the least amount of contact with the staff of the centers and only after taking the initial appointment through the website or application. From the reception to the receipt of services, it is done in the form of automation in order to create the highest level of satisfaction for the client and the staff of the centers.